TERMS of use

 Our App, Site, and Content are available for individuals aged 13 years or older. By accessing or using our Site or by purchasing, downloading, and or installing our Apps, you represent that you are at least 13 years old and that you have read understand, and accept these Terms of Use and you agree and understand that you are bound by these terms and all terms, conditions, policies, and guidelines incorporated in these Terms of Use, including without limitation our Privacy Policy located at relatechlab.com/legal. If you do not agree to the foregoing, then you have no right to access or use our Apps, Site, or Content. We reserve the right to amend these Terms of Use in any and all respects at any time. If you are not at least 13 years old and or you do not agree to the terms of this agreement, you must immediately (1) refrain from using the software and any other materials associated with the software, (2) completely delete all copies of the software and all related files from your device.

In addition to the foregoing, if you are purchasing, downloading, and or installing the App from an online service such as Apple iTunes App Store or Google Play Store, you represent that you are not located in a country embargoed by the United States and or on the U.S. Treasury Department's list of Specially-Designated Nationals. If you do not meet this requirement, you must immediately (1) refrain from using the software and any other materials associated with the software, (2) completely delete all copies of the software and all related files from your device.

Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the mobile application Relatech ("App") developed by Platinum SFO, Inc. ("Developer").

By downloading, installing, or using the App, you agree to be bound by this Agreement. If you do not agree with any provision of this Agreement, you should not use the App.

License: Developer grants you a non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial purposes, subject to the terms and conditions of this Agreement.

Intellectual Property: The App, including but not limited to its content, features, design, and source code, is protected by intellectual property laws and remains the property of the Developer. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from or through the App.

User Conduct: You agree to use the App only for lawful purposes and in accordance with this Agreement. You shall not engage in any activity that may: (a.) violate any applicable laws, regulations, or third-party rights; (b.) disrupt, interfere with, or inhibit any other user's access, use, or enjoyment of the App; (c.) introduce viruses, malware, or other harmful code into the App; (d.) collect or store personal information of other users without their consent; (e.) attempt to gain unauthorized access to the App or its related systems or networks.

Privacy: The App may collect and use personal information as described in the Privacy Policy located at relatechlab.com/legal. By using the App, you consent to the collection and use of your personal information in accordance with the Privacy Policy.

Disclaimer of Warranty: The App is provided on an "as-is" and "as-available" basis. Developer makes no warranties or representations, whether express or implied, regarding the App's accuracy, reliability, completeness, fitness for a particular purpose, or non-infringement. You acknowledge and agree that your use of the App is at your sole risk.

Limitation of Liability: To the maximum extent permitted by law, Developer shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, resulting from your use of the App or any content or services obtained through the App.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any legal action or proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in County of Los Angeles. 

Modifications: Developer reserves the right, at its sole discretion, to modify, suspend, or terminate the App or any part thereof, including these Terms and Conditions, at any time without prior notice. Your continued use of the App following any such modifications constitutes your acceptance of the modified terms.

Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Last updated: May 5, 2023

We respect the privacy rights of our customers and protect the personal information collected, stored, and used in connection with our products, services, and websites. Your privacy is important to us. To further this commitment, we have adopted this Privacy Policy to guide you on how we collect, store, and use the information you may provide to us. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Protecting Your Privacy

Relatech (“Relatech” or “We”) provides an interactive software product (“App”) via online services such as the Apple iTunes App Store and Google Play Store. We own and operate relatechlab.com (our “Site”) to provide access to information about Relatech and the App(s) (our “Content”).

We are committed to protecting the privacy of all people who interface with our App and our Site. This Privacy Policy Notice outlines how we intend to collect, use, and manage the protection of your personal information. Please read this Privacy Policy Notice and contact us if you have any questions. By registering or accessing this website and or any of our Apps, you agree that we may collect, use, and process your data in accordance with this Privacy Policy Notice and that you will abide by our Terms of Use (located at: relatechlab.com/legal).

By accessing this site and or using our App, you agree that you have read and understand and accept the terms of this Privacy Policy and you agree and understand that you are bound by all terms, policies, and guidelines incorporated in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Site and or any App.

What Information Do We Collect?

Personal information is information that identifies you and that may be used to contact you online or offline. We may collect personal information directly from you when you provide it to us and or automatically and on a voluntary basis, as described below. Our primary goals in collecting and using information are to create your account, provide services to you, improve our services, contact you, conduct research, and create reports for internal use and for use with our partners.

Mobile Devices

When you use our App, we may collect and record certain information such as your unique device ID (persistent / non-persistent), hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS”), your device name, and your location (based on your Internet Protocol (“IP”) address). This information is useful to us for troubleshooting and helps us understand usage trends. In addition, we create a unique user ID to track your use of our services.

Our Site

The information you provide directly to us on or through our Site may include information provided at the time of registering to use our Site or when requesting further services, records, and copies of your correspondence (including email addresses), if you contact us, your responses to surveys that we might ask you to complete for research purposes, your search queries on the Website, and or details of transactions you carry out through our Site and their fulfillment. In addition, while you are browsing our Site, we automatically collect personal information such as your Internet Protocol (IP) address, as well as collect information such as access times, browser type and language, and referring Website addresses. We may use this information to monitor and analyze your use of the services. We may use your email address to contact you about your experience with our Site and notify you about company news.

Customer Service

We may collect your name, email addresses, postal addresses, and or telephone calls with names and numbers to return calls when you contact our customer service group, and we may use that information to contact you about your experience with our Apps and notify you about company news and promotions.

Cookies

A cookie is a small text file that we transfer to your computer and or device, to identify a user's computer/device and to "remember" things about your visit, such as your preferences or a username and password. Information contained in a cookie may be linked to your personal information for purposes such as improving the quality of our service, tailoring recommendations to your interests, and making the service easier to use. You can disable cookies at any time, although by doing so, you may not be able to access or use all of the features of the service.

Advertising

From time to time, you may see our App advertised in other services. After clicking on one of these advertisements and installing our App, you will become a user of our App. In order to verify the installs, a device ID may be shared with the advertiser.

How Do We Use Your Information?

We use information collected through our Site for purposes described in this policy or disclosed to you in connection with our Site. For example, we may use your information to:

1. Create App accounts and allow users to use our App;

2. Operate and improve our Site;

3. Understand you and your preferences to enhance your experience and enjoyment using our Site;

4. Respond to your comments and questions and provide customer service;

5. Provide and deliver products and services you request;

6. Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;

7. Finally, we keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted or required by applicable law.

Who Do We Share Your Information With?

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction under the conditions set forth in this section. We may disclose for the purposes described above, personal information that we collect or you provide as set out in this privacy policy to our subsidiaries and affiliates and to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. We do not sell or rent your personally identifiable information to any third party.

Is Your Information Secure?

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use, and modification. Any payment transactions will be encrypted using SSL technology. In the event of a data breach involving our users' unencrypted personal information, you will be notified via email and or notice on the affected Site or App. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

What Choices Do You Have Regarding the Collection, Use, and Distribution of Your Personal Information and How Can You Check What Personal Information Is Held About You?

You have the right to see what personally identifiable information we hold about you if you request it. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide you with this information.

Other Methods of Accessing and Controlling your Information

If you no longer want us to make active use of your information, you may send an email to our privacy policy officer through the contact information provided at the end of this policy. Place "Delete My Account" in the subject line and include your first name, last name, and email address in the email body. We will respond to your request within thirty (30) days. Please note that certain records, for example, those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content on the service, we may not be able to delete it.

You have the ability to opt-out of receiving information and marketing emails from us; bookmarking or displaying the App page to others, and of course, the ability to delete our App and rescind any permissions required to operate such App, at any time.

It is our responsibility to keep accurate, complete, and up-to-date records, so any changes you make in the App regarding your personally identifiable information will go into effect as quickly as technically possible. We reserve the right to retain the non-personally identifiable data collected during your use of the App.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

If you believe that we have inadvertently collected information on your child under the age of 13 via our Site or App, we ask that you contact us so that we can delete that information. Please email us at the contact information provided at the end of this policy.

California Residents: Your California Privacy Rights

Under the laws of the State of California, California Residents who have an established business relationship with us may choose to opt out of our disclosure of personal information about them to third parties for direct marketing purposes. As detailed above, our policy is not to disclose personal information collected online to a third party for direct marketing purposes without your approval. If you choose to opt-out at any time after granting approval, please send an email to our privacy policy officer through the contact information provided at the end of this policy. Place "Opt-Out" in the subject line and include your first name, last name, and email address in the email body. We will respond to your request within thirty (30) days.

Do Not Track Signals

In September 2013, California enacted amendments to the California Online Privacy Protection Act (California Business & Professions Code §§22575-22579) which require operators of websites to disclose how they respond to “do not track” (DNT) signals from browsers used by consumers or other mechanisms that provide consumers a choice regarding the collection of personally identifiable information about the consumer’s online activities over time and across different websites or online services. While some newer browsers have incorporated “Do Not Track” features which, when turned on, send a signal or preference to the websites you visit indicating that you do not wish your online activity to be tracked, a DNT protocol that can be implemented across multiple devices and sites has not yet been widely adopted. Currently, our computer system does not support, and cannot act on DNT signal headers that we may receive; accordingly, the choices that we provide you concerning our collection and use of personally identifiable information will continue to operate as described in this policy.

Changes to the Policy

We reserve the right to change this Policy at any time. If we decide to change this Policy, we will post those changes on this page and update the date at the top of the page. The changes will be effective when posted. We will post a notice on lovebalance.com and or contact you if material changes have been made to the way we handle your personal information. Please check this page on a regular basis so that you remain aware of what information we collect and how we use it.

Contacting Us

For inquiries regarding this Privacy Policy Notice and personal information, please contact:

By Email

info@relatechlab.com